Frequently asked questions
Getting started
Why do I upload my own COGS sheet?
Amazon doesn't know your landed cost — only you do. EcomPaisa never estimates it: a SKU without a cost is shown as missing, not filled in. Costs are dated, so a price change only affects orders from that date on.
How do I find a SKU's Amazon fee category?
In Seller Central, open Manage Inventory, find the SKU, open its estimated fees, and the referral fee's info shows the category Amazon charges it under. Use that exact name. If your category isn't in Amazon's list, choose "Not listed here" — that SKU's referral fee is then shown as missing rather than guessed.
Which fulfilment modes are supported?
Easy Ship, Self Ship, Seller Flex and FBA. Each order's mode comes from your dispatch log, so a catalogue that mixes modes is fine.
Do you support Flipkart, Meesho or other marketplaces?
Not yet — Amazon India only.
Accuracy & rate cards
EcomPaisa's fee doesn't match what Amazon deducted. Who's right?
That difference is what Reconciliation exists to find. The expected fee is computed independently from your rate card; if Amazon deducted more, the order is flagged as an overcharge with claim text.
Where does my rate card come from?
It's pre-filled from Amazon's published fee schedule for your categories and STEP level. It's your own copy: edit any number that differs for you, without affecting anyone else. When Amazon publishes a new schedule, you're told what changed for your categories.
Do you check weight-handling fees?
No. Weight-handling and FBA fulfilment fees are taken as Amazon charges them; EcomPaisa doesn't re-weigh parcels or re-measure dimensions.
My rates changed mid-year. Does that break earlier months?
No. Rate cards and COGS are versioned by the date they take effect, so a month that's already closed keeps the rates and costs that applied then.
Claims & deadlines
How long do I have to file a claim?
Amazon accepts referral and closing-fee claims for 30 calendar days from the order date. Each flagged order shows its last claim day and days left. After that, Amazon won't entertain the claim, however clearly it's priced.
Can I paste the claim text straight into an Amazon support case?
Yes — it's written to be pasted as-is.
Billing & account
How does pricing work?
You pay for the months you want results for: ₹299 + GST unlocks one month's reconciliation, claims and P&L, or buy 12 credits for ₹2,500 + GST and spend them on any months within 12 months. Sign-up, setup and uploads are free. An unlocked month stays unlocked.
Is there a free trial?
No — but nothing is charged until you unlock a month. Before that, a month shows only how many orders and overcharges it has.
Are there refunds?
No refunds once a month is unlocked or a pack is bought.
Do I get a GST invoice?
Yes, for every payment.
Can I add teammates or manage several seller accounts?
Not yet — one seller account and one login per account.
Data & security
Can other sellers see my data?
No. Every record is tied to your account, and every query is limited to it on the server.
Can EcomPaisa staff see my data?
Yes — authorised EcomPaisa staff can view your account and its data to support you and run the service. Every view and action is recorded in an audit log.
Do you sell or share seller data?
No.
What happens to my data if I leave?
Nothing is deleted unless you choose to. From Your account & data you can download everything held for your account as one Excel file, or delete your account. A deleted account is closed at once; its data is kept for 30 days in case you change your mind, then erased for good.